Frequently Asked Questions
Payments & Delivery
Q1: Is it secure to purchase from your Website?
A: We work hard to keep you secure while you're shopping on our website. Our website is McAfee security scanned. We cooperate with Digital River (RegNow) and PayPal to receive payment. During the order process, SSL encryption is applied to protect all the data and information you provided for the order.
SSL Information Center: http://www.verisign.com/ssl/ssl-information-center/index.html
Q2: How many methods are available for me to purchase the software?
A: We accept the following Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards. Secure encryption is provided by Digicert Security Services.
We also accept payment via PayPal, Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice. On the payment page you can see exactly which payment methods can be used in your country.
Q3: Can I get a physical CD copy of the product?
A: Yes, you can order a Backup CD of product. If you purchased via RegNow, please find out the item "Add a Backup CD of your Order for $9.95 USD" and click "ADD tO CART" button to to add a CD to your shopping cart.
Estimated time of arrival:
US Domestic Shipping 7-14 Days
Canada Shipping 9-16 Days
International 12-21 Days
Q4: How to get an invoice/receipt after I paid for products?
A: With SWREG, when your order is completed, an order information email with a payment receipt (with a print hyperlink) will be automatically sent to the billing email address you provided. If you cannot find such a link, please contact the SWREG customer service at https://www.cardquery.com/.
With RegNow, go to the page http://www.regnow.com/faq.html, enter your order number and email address, you should find your order with a link to your receipt. If not, please contact the REGNOW support at email@example.com.
Q5: What is the difference between the trial version and the registered version?
A: In general, there have no functional difference between trial verison the registered versions. After you place the order successfully, we will provide the registration code to remove the limitations of trial versions. And you will also get prioritized technical support and the right for FREE upgrade to all new versions.
Q6: What are "Registration Backup Service" or "Extended Download Service" on the purchasing page?
A: The Extended Download Service is an optional service offered by RegNow with additional cost. Once you purchase this service, you'll be entitled to 2 year of re-download service for the very version of the product you purchased, which means the service provider will keep backup copy of the current version of the product you purchased, and allows you to download it from the link given to you at any time.
The Registration Backup Service is offered by SWREG during the purchase of certain software products which require the use of a registration code or key for full access or use. With this service, SWREG retains a backup copy of your registration code, for a period of a year, should you need it again in the event of loss, a computer crash, virus, etc.
If you don't want to buy the "Registration Backup Service" or "Extended Download Service", please click the checkbox under the "Remove" column then click "Update" button
For more information about it, check in this pages, https://usd.swreg.org/rbs.html, https://www.regnow.com/eds_new.html