Frequently Asked Questions

Payment & Delivery

1. Is it secure to purchase from your Website?

2. How many methods are available for me to purchase the software?

3. Can I get a physical CD copy of the product?

4. How to get an invoice/receipt after I paid for products?

5. What is the difference between the trial version and the registered version?

6. What are "Registration Backup Service" or "Extended Download Service" on the purchasing page?

Order Information

1. What if I was charged twice for the same product?

2. Can I change or cancel my order after I have placed it?

3. My order has been processed successfully, but I found I have entered the wrong email address when placing my order. Can I get it corrected and receive my license code in my right email?

4. When can I get my money back?

5. What is your refund policy?

Registration &Upgrade

1. What if I lost the license code?

2. I failed to register the software with the key code provided. What's wrong?

3. How long should I receive the keycode?

4. I purchased the product but did not receive an E-mail containing license key. What is wrong?

5. I have paid for the program, but why is it still showing as unregistered?

6. Can I use the same registration code on more than one computers or on different OS?

7. What is your upgrade policy?

Technical Support

1. How to improve the quality of converted files?

2. I have a problem that the audio is out of sync with video, how can I make the sound matches correctly with video?

3. How to transfer files to my iPhone/iPod/iPad with iTunes?

4. When I tried to convert the videos, I got a message stating "Conversion Failed". What's wrong?

5. Why does the converted video file could not be played back successfully on my mobile phone?

6. How to enable the NVIDIA CUDA to get fast speed of conversion?